Delivery & Shipping Policy
At Rest In Ease, we want your best friend's comfort to reach you safely and without unnecessary waiting.
This Delivery & Shipping Policy explains how we process and deliver orders placed through our website.
1. Where We Deliver
We currently deliver The PawRide Pillow and other Rest In Ease products across India, subject to serviceability of the delivery address.
Some remote or otherwise non-serviceable locations may be unavailable for delivery. If we are unable to deliver to your address, we will contact you and provide an appropriate resolution.
2. Order Processing
Orders are generally processed within [1–2] business days after successful payment.
Orders placed on weekends or public holidays will generally be processed on the next business day.
During product launches, promotional periods, public holidays or unusually high order volumes, processing may take longer. If there is a significant delay, we will try to keep you informed.
3. Delivery Timeline
Once your order has been dispatched, delivery generally takes approximately:
[3–7] business days, depending on your location and courier serviceability.
Delivery estimates are indicative and are not guaranteed delivery dates.
Remote locations, weather conditions, public holidays, logistical disruptions, strikes or circumstances outside our reasonable control may result in delays.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
5. Tracking Your Order
Once your order has been dispatched, we will provide tracking information through [email/SMS], where available.
You may use the tracking information provided to monitor your shipment.
6. Incorrect or Incomplete Address
Please make sure that your delivery address, phone number and other details are accurate before placing your order.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges or re-delivery arrangements may apply.
7. Delayed Delivery
If your order has exceeded the estimated delivery period, please contact us at:
Email: support@restinease.in
Phone/WhatsApp: +91-7456910032
We will work with the relevant delivery partner to investigate the delay.
8. Damaged Package
If your package appears visibly damaged at the time of delivery, please:
- Take photographs/videos of the package before opening it.
- Open the package carefully.
- Take photographs/videos of the product and packaging if there is any damage.
- Contact us as soon as reasonably possible.
This information helps us investigate the issue with our logistics partner and arrange an appropriate resolution.
9. Undelivered / Returned Shipments
If a shipment is returned to us because of repeated failed delivery attempts, an incorrect address, refusal to accept delivery, or other circumstances attributable to the customer, we may contact you to arrange re-delivery.
Any additional shipping cost for re-delivery may be payable by the customer, where applicable.
10. Contact Us
For questions regarding shipping or delivery:
Rest In Ease
Email: support@restinease.in
Phone: +91-7456910032
Address: 156 Block-1, Khurbura, Dehradun, Uttarakhand - 248001