Return & Exchange Policy

At Rest In Ease, we want you and your best friend to be happy with your purchase.

If something isn't right, we're here to help.

1. Damaged or Defective Product

If you receive a product that is:

  • damaged during delivery,
  • defective,
  • materially different from what you ordered, or
  • missing an essential component,

please contact us at support@restinease.in within 72 hours of delivery, with photographs/videos and your order number.

You can let us know which option would you like to opt for:

  • Replacement or,
  • Refund

We may reject returns where the product has been materially damaged, altered, soiled or misused.

The product should be returned with its original packaging and accessories, where applicable.

2. Personalized Items

If you provide information or photographs for a personalised item or experience, the personalised component may not be eligible for return or replacement solely because you changed your mind.

However, this does not affect your rights in relation to defective, damaged or incorrectly supplied products.

3. How to raise a Return/Exchange request

Email us with the following subject line:

[REST IN EASE I RETURN EMAIL I Order Number]

Please include:

  • Order number
  • Name
  • Phone number
  • Reason for return/exchange
  • Photographs/videos where relevant

We will provide instructions for the return process.

Please do not ship products back to us without receiving return instructions.

4. Refunds

Once an approved return is received and inspected, we will initiate the applicable refund.

Refunds will generally be processed to the original payment method, subject to the payment provider's processing timelines.

5. Refund Timeline

After we initiate the refund, the amount may take 5–7 business days or such other period as applicable to appear in your account, depending on the payment method and payment provider.

6. Shipping Charges

For products returned because they are defective, damaged, incorrect or otherwise attributable to Rest In Ease, we will bear the applicable return shipping cost.

7. Contact

Rest In Ease
Email: support@restinease.in
Phone: +91-7456910032
Address: 156 Block - 1, Khurbura, Dehradun, Uttarakhand - 248001