Terms of Service
Welcome to Rest In Ease.
These Terms of Service govern your use of the Rest In Ease website and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms.
If you do not agree with these Terms, please do not use our website.
1. About Rest In Ease
Rest In Ease is a pet comfort brand focused on creating products around everyday comfort challenges experienced by pets.
Our first product is PawRide Pillow, a car-window neck rest designed for dogs.
2. Eligibility
You must be legally capable of entering into a binding contract under applicable law to purchase products from our website.
By placing an order, you confirm that the information you provide is accurate and complete.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours and other information displayed on our website are accurate.
However, colours may appear differently depending on your screen or device.
Product specifications may also change from time to time where reasonably necessary to improve the product.
4. PawRide Pillow
PawRide Pillow is designed as a comfort accessory for dogs during car journeys.
It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or medical condition.
Every dog and vehicle is different.
Pet owners should supervise their dogs during travel and use appropriate restraint and vehicle-safety measures.
PawRide Pillow should not be treated as a substitute for a proper pet restraint system or other vehicle safety equipment.
5. Orders
When you place an order, you are making an offer to purchase the selected product.
An order confirmation does not necessarily mean that the order has been finally accepted.
We reserve the right to cancel or decline an order in circumstances including:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect customer information
- Delivery limitations
- Other legitimate business or legal reasons
If we cancel an order after payment has been received, we will process an applicable refund.
6. Pricing
Prices displayed on our website are in Indian Rupees (INR).
Applicable taxes will be included or displayed as required by applicable law.
We reserve the right to change prices before an order is placed.
The price applicable to your order is the price displayed at the time the order is successfully placed, subject to obvious pricing errors.
7. Payments
Payments are processed through third-party payment providers.
By making a payment, you agree to provide accurate payment and billing information.
We do not generally store complete card or banking credentials.
8. Shipping
Delivery is subject to our Delivery & Shipping Policy, which forms part of these Terms.
Estimated delivery timelines are indicative and may be affected by circumstances outside our reasonable control.
9. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by our Return & Exchange Policy, which forms part of these Terms.
Nothing in these Terms is intended to exclude or restrict rights available to consumers under applicable law.
10. Intellectual Property
All content on the Rest In Ease website, including:
- Logos
- Brand names
- Product names
- Photographs
- Illustrations
- Videos
- Text
- Website design
- Original creative material
is owned by or licensed to Rest In Ease unless otherwise stated.
You may not reproduce, modify, distribute, sell, publish or commercially exploit our content without prior written permission.
Rest In Ease, PawRide Pillow and associated branding are intended to function as brand identifiers and may be protected by applicable intellectual-property laws.
11. User Content
If you voluntarily submit:
- photographs,
- reviews,
- comments,
- testimonials,
- suggestions,
- feedback,
you confirm that you have the necessary rights to submit that content.
You should not submit content that:
- infringes another person's rights,
- contains unlawful material,
- contains malicious code,
- violates applicable law, or
- is otherwise inappropriate.
We will handle personal information contained in such submissions in accordance with our Privacy Policy and applicable law.
12. Pet Photographs
Where you voluntarily upload a photograph of your pet for a personalised Rest In Ease experience, you retain your rights in that photograph.
By uploading it, you grant Rest In Ease the limited permission necessary to process and use it for the specific service or experience requested.
We will not use the photograph publicly for marketing without appropriate permission.
13. Prohibited Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security
- Introduce malicious software
- Scrape or systematically copy website content without permission
- Impersonate another person or entity
- Submit fraudulent information
- Attempt unauthorised access to our systems
14. Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including payment, logistics, analytics and social-media services.
We are not responsible for the independent policies or practices of third-party services.
Your use of those services may be subject to their own terms and policies.
15. Disclaimer
To the extent permitted by applicable law, Rest In Ease does not guarantee that:
- the website will always be available,
- the website will be error-free,
- every product will be suitable for every individual dog or vehicle, or
- uninterrupted access will always be available.
Nothing in these Terms limits liability that cannot lawfully be excluded under applicable law.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Rest In Ease will not be responsible for indirect, incidental or consequential losses arising from use of the website or products.
Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited.
17. Changes to These Terms
We may update these Terms from time to time.
The latest version will be published on this page with the revised "Last Updated" date.
Your continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.
18. Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Dehradun/Uttarakhand, subject to applicable consumer-protection laws.
19. Consumer Grievances
We want every interaction with Rest In Ease to be as comfortable as possible.
If you have a complaint that has not been resolved through customer care, you may contact our designated grievance officer:
Grievance Officer: Shivam Gupta
Email: support@restinease.in
Phone: +91-7456910032
Address: 156 Block - 1, Khurbura, Dehradun, Uttarakhand - 248001
We will acknowledge and handle complaints in accordance with applicable law.
20. Contact Us
Rest In Ease
Registered Address: 156 Block - 1, Khurbura, Dehradun, Uttarakhand - 248001
Email: support@restinease.in
Phone: +91-7456910032
Website: restinease.in