Privacy Policy

At Rest In Ease, we believe comfort isn't only about the products we make. It's also about treating your information with care.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you when you visit or purchase from our website.

1. Information We Collect

Depending on how you interact with Rest In Ease, we may collect information such as:

Information you provide directly

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment-related information necessary to process your purchase
  • Customer support communications
  • Feedback and reviews

Information relating to your pet

If you voluntarily participate in one of our customer experiences, such as our personalised surprise during checkout, you may provide:

  • Your pet's name
  • Your's and your pet's photograph
  • Other information you voluntarily provide about your pet

We use such information only for the purpose for which you provide it and as otherwise described in this Policy.

2. Payment Information

Payments may be processed through third-party payment service providers.

Rest In Ease generally does not receive or store your complete card, banking or other sensitive payment credentials.

Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Deliver your products
  • Send order confirmations and shipping updates
  • Provide customer support
  • Process returns, refunds and exchanges
  • Respond to enquiries
  • Improve our products and customer experience
  • Understand how customers interact with our website
  • Detect fraud, abuse or security issues
  • Maintain business and transaction records
  • Send marketing communications where permitted and where you have provided the required consent
  • Comply with applicable laws and legal obligations

4. Your Pet's Photograph

If you choose to upload a photograph of your's with your pet for a personalised customer experience, the photograph will be used for the stated purpose of providing that experience.

We will not sell your pet's photograph to third parties.

We will not use your photograph for advertising, social media, promotional material or other public-facing purposes without obtaining the appropriate permission.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Support analytics
  • Support marketing activities where applicable

You may be able to control certain cookies through your browser or device settings.

6. Third-Party Service Providers

We may share information with trusted service providers who help us operate our business, such as:

  • Website/e-commerce providers
  • Payment processors
  • Shipping and logistics partners
  • Customer support providers
  • Analytics providers
  • Marketing service providers
  • IT and security providers

Such sharing will be limited to what is reasonably necessary for the relevant business purpose.

7. Legal Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful requests
  • Protect our legal rights
  • Prevent fraud or abuse
  • Protect the safety and security of our customers, employees or business

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and complying with applicable legal obligations.

10. Your Choices and Rights

Depending on applicable law and the stage of implementation of the relevant data-protection framework, you may have rights relating to your personal data, including rights concerning:

  • Access
  • Correction
  • Updating
  • Withdrawal of consent where applicable
  • Deletion/erasure where applicable
  • Grievance redressal

For privacy-related requests, contact:

Email: support@restinease.in

11. Children's Data

Our website and products are intended for adults.

We do not knowingly seek to collect personal information from children in violation of applicable law.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

Rest In Ease
156 Block - 1, Khurbura, Dehradun, Uttarakhand - 248001
Email: support@restinease.in
Phone: +91-7456910032